Please call XSport Fitness customer service at 1-877-417-1450 if any difficulties are encountered using this website.
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contact & FAQs

To speak with a customer service representative, call 1-877-417-1450. Customer Service hours are 9 a.m. to 5 p.m. Central time, Monday through Friday

Click here to submit a compliment, suggestion, or question using our Member Voice System web form.

CAREER OPPORTUNITIES

Do you have a passion for fitness? If you would like to be to part of a progressive fitness company with a family of colleagues who care for each member and each other, we invite you to apply for a position today.

APPLY NOW

OUR MANTRA

Be here for our members. We’re surrounding you with the top tools of the trade—energy, knowledge and endless exercise variety in a clean, comfortable environment.

OUR GOAL

To make you happy and never stop. We want you to visit often, sweat much, and be as glad to go to your gym as we are to have you with us.

HAVE A COMPLIMENT, SUGGESTION, OR QUESTION?

Select a topic above to learn more, or inquire using our MemberVoice System.

To speak with a customer service representative call 1-877-417-1450. Customer Service hours: 9 a.m. – 5 p.m. Central time, Monday – Friday.

GROUP TRAINING

Group Training

FITNESS CLASSES

Women in a cycling fitness class

XSPORT SPA & TANNING

XSport Spa and Tanning

PERSONAL TRAINING

Personal Training

Start where you’re at, from day one. Every new member is gifted a private session with a trainer—it’s on us! Click below to be contacted by one of our trainers to get set up for your first one-on-one.


CORPORATE MEMBERSHIPS

Business woman with workout equipment

With all the powerful benefits of a healthy, fit workforce, why wait another day to offer a wellness benefit at work? We’ll tailor an XSport Wellness Program to your company’s needs, to educate and empower your employees.

request corporate membership info

CORPORATE WELLNESS REQUEST MORE INFO

Please complete and submit your information. One of our representatives will contact you to set an appointment to discuss how we at XSport Fitness can create a Wellness Program tailored to your corporate needs.



Please type your question, comment, and/or suggestion and click the submit button when you are finished.

Click here to review Consent to Communicate and Use Information Agreement
I agree that clicking "AGREE AND SUBMIT" constitutes (1) my signature for all purposes relating to my request and information and my consent to the use of such electronic signature to record my agreement with the terms and conditions of my Agreement, (2) my acknowledgement that I have read and do understand and agree with such Agreement in full and (3) my representative and warranty that I am 18 years old or older and of legal age and am signing on my behalf.

*Required Fields


ADVERTISING OPPORTUNITIES

Advertising Partners

Grow your business with this amazing advertising opportunity. Reach over 350,000 XSport Fitness members through in-club advertising, email outreach, and website presence.

MEMBER Frequently Asked Questions

  • Question: May I bring a guest?
    Yes* Any friend of yours is a friend of ours. Your guest must be at least 18 years old, or if 14 – 17 years old must be accompanied by a parent or legal guardian. Ask for a 7 Day Complimentary Guest pass at any of our XSport Fitness facilities, or click below to request a pass be emailed to you or your guest.

    *Some restrictions apply, first time guest only.

  • Q: How do I upgrade my membership?
    Go to any XSport Fitness facility and ask a fitness consultant to upgrade your gym membership.
  • Q: How do I renew my membership?
    You may renew, prior to expiration date. Go to an XSport Fitness facility and speak to a fitness consultant to renew your Agreement.
  • Q: How do I change the billing on my account?
    Log in to your MyXSport account and click on "Edit Payment Info". Click the button below to create a new MyXSport account. Or, go to any XSport Fitness facility and ask to fill out a Change of Billing Form.
    MyXSport Log In
    Create an Account

  • Q: Can I freeze my account?
    You may freeze your account for the following reasons:
    1. Medical
    2. Military
    3. Moving

    Stop by your local XSport location and pick-up your Freeze Account form. This form includes Freeze requirements and procedures. Please submit your request to freeze and paperwork to the corporate office:
    Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507
    Processing could take 2-4 weeks after receipt of your request.

  • Q: How do I replace my keytag?
    Visit any XSport Fitness facility to purchase a replacement tag. The fee for the replacement tag is $2.00.

  • Q: I was a previous XSport member, how do I reactivate my membership?
    Welcome back! Please visit any XSport Fitness facility and ask a fitness consultant to help you reactivate your membership.

  • Q: How do I cancel my membership?
    Please send your request to cancel your membership in writing and send via certified or registered mail to Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507

Still looking for an answer? Please contact us on our MemberVoice System.

To speak with a customer service representative, call 1-877-417-1450. Customer Service hours: 9 a.m. – 5 p.m Central time, Monday – Friday

TELL US YOUR THOUGHTS


We love hearing from our members!
Have a compliment, suggestion or question? We welcome your ideas on how we could make your XSport experience even better.

TELL US YOUR THOUGHTS


We love hearing from our members!
Have a compliment, suggestion or question? We welcome your ideas on how we could make your XSport experience even better.

OUR MISSION

Our mission is to provide an atmosphere that encourages our members to enjoy a rewarding, healthy lifestyle. Our business relies on our dedicated, passionate staff to support our members as they strive for their personal goals and seek inspiration all around. We provide first-class tools and resources to each member, to ensure the best possible experience at the gym as well as a lifestyle improved by health and fitness results.

We accomplish this by continually pursuing the following goals on behalf of our members:

  • Provide the best fitness facility
  • Offer the best value for memberships
  • Create the best atmosphere for training
  • Deliver the best service in every area

Our Members Love Us!

My one-on-one training sessions are so valuable. My Trainer's expertise and creativity has pushed me to achieve strength and motion I didn’t think was possible.

- Jayne C. - Alexandria, VA

The smiles are welcoming and make you feel like you are a part of something special. Plus the facility offers an array of equipment and services which will help in achieving your goals. I

- Heather G. - Bronx, NY

Always clean and a great environment! They always have some fun class going. My kids love the childcare and look forward to going everyday! Friendly staff!

- Dylan G. - Libertyville, IL

Inexpensive with classes and a wide variety of equipment. May vary by location size wise but there’s a pool and jacuzzi. How can you beat that?

- Jenny D. - Lyons, IL

I love that they offer classes at all hours of the day because it allows me to work out either before work or after work depending on my schedule.

- Laura M. - Crestwood, IL

25 Years
building amazing gyms
350,000+
potential workout buddies
4,000+
devoted team members
25 Years
building amazing gyms
350,000+
potential workout buddies
4,000+
devoted team members

XCLUSIVE SAVINGS CLUB

Exclusive savings for XSport Fitness members from local businesses including restaurants, retail shops, chiropractors, and much more!

FIND SPECIAL OFFERS

ADVERTISE WITH XSPORT

• Reach over 350,000 XSport Members
Onsite Events • In-club Advertising
Email Campaigns • Website Presence

LEARN MORE

JOIN THE XSPORT TEAM

XSport Fitness is one of the fastest growing and most progressive fitness companies in the industry. We are seeking qualified, motivated, and enthusiastic individuals to join our team.

LEARN MORE
XSport Fitness BBB Business Review

Restrictions apply. Subject to change. Amenities and capacity limits vary by location and local municipality regulations.

XSport Fitness BBB Business Review


Gym opening information will be updated periodically and may change at any time.