MEMBER FAQs

YOU ASK…WE ANSWER!

Call 1-877-417-1450 or email today. All inquires will be responded to within 24 business hours. (8:00 a.m. - 6:00 p.m. - Monday through Friday)

Q: May I bring a guest?
Yes, guests are welcome. Your guest must be 18 years of age or older. A 7 Day Complimentary Guest Pass* is available at any one of our XSport Fitness facilities, or you may go on line and register to have a pass emailed to you or your guest. (*Some restrictions apply. First time guest only. Guest must be 18 years of age or older)

Q: How do I upgrade my membership?
Go to any XSport Fitness facility and ask a fitness consultant to upgrade your gym membership.

Q: How do I renew my membership?
You may renew, prior to expiration date. Go to an XSport Fitness facility and speak to a fitness consultant to renew your Agreement.

Q: How do I change the billing on my account?
Log in to your MyXSport account and click on "Edit Payment Info". Click here to create a new MyXSport account. Or, go to any XSport Fitness facility and do a "Change of Billing Form", any representative can assist you.

Q: Can I freeze my account?
You may freeze your account for the following reasons:

A. Medical
B. Military
C. Moving


Appropriate paperwork is necessary to freeze your membership. Please submit your request to freeze and paperwork to the corporate office:

Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507

Q: How do I replace my keytag?
You may go into any XSport Fitness facility and purchase a replacement tag. The fee for the replacement tag is $2.00.

Q: I was a previous XSport member, how do I reactivate my membership?
You may go into any XSport Fitness facility, see a fitness consultant, and they will assist you with reactiviating your membership.

Q: How do I cancel my membership?
To cancel your membership, please send your request via letter, certified or registered mail to: Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507

All questions, comments and/or suggestions are welcome. Please click on the Member Feedback button below, complete information and submit.


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XSport Fitness has been given an A+ rating by
the Better Business Bureau for 5 years running