MEMBER FAQs

YOU ASK…WE ANSWER!

Call 1-877-417-1450 or email today. Business hours are 8:00 a.m. - 6:00 p.m. CT - Monday through Friday

Q: May I bring a guest?
Yes, guests are welcome. Your guest must be at least 18 years of age or 14 – 17 years of age and be accompanied by a parent or legal guardian. A 7 Day Complimentary Guest Pass* is available at any one of our XSport Fitness facilities, or you may go on line and register to have a pass emailed to you or your guest. (*Some restrictions apply. First time guest only.)

Q: How do I upgrade my membership?
Go to any XSport Fitness facility and ask a fitness consultant to upgrade your gym membership.

Q: How do I renew my membership?
You may renew, prior to expiration date. Go to an XSport Fitness facility and speak to a fitness consultant to renew your Agreement.

Q: How do I change the billing on my account?
Log in to your MyXSport account and click on "Edit Payment Info". Click here to create a new MyXSport account. Or, go to any XSport Fitness facility and do a "Change of Billing Form", any representative can assist you.

Q: Can I freeze my account?
You may freeze your account for the following reasons:

A. Medical
B. Military
C. Moving


Stop by your local XSport location and pick-up your Freeze Account form. This form includes Freeze requirements and procedures. Please submit your request to freeze and paperwork to the corporate office:

Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507

Processing could take 2-4 weeks after receipt of your request.

Q: How do I replace my keytag?
You may go into any XSport Fitness facility and purchase a replacement tag. The fee for the replacement tag is $2.00.

Q: I was a previous XSport member, how do I reactivate my membership?
You may go into any XSport Fitness facility, see a fitness consultant, and they will assist you with reactiviating your membership.

Q: How do I cancel my membership?
To cancel your membership, please send your request via letter, certified or registered mail to: Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507

All questions, comments and/or suggestions are welcome. Please click on the Member Feedback button below, complete information and submit.


Earn Rewards get FREE Months
Two women smiling
refer a friend and earn 20 points
Personal Trainer
earn points when you purchase personal training
Massage
redeem points for membership months or spa services
REGISTER »
advertise to xsport's 300,000 members

XSport Xclusive Savings Club

Exclusive savings for XSport Fitness members from local businesses including restaurants, retail shops, chiropractors, and much more!

Connect & Share

facebook twitter youtube yelp pintrest
bbb

XSport Fitness has been given an A+ rating by
the Better Business Bureau for 7 years running