Information We Gather
Personally Identifiable Information
We may collect information from you when you register with xsportfitness.com (and in other areas of xsportfitness.com) such as the following: your name, e-mail address, user ID, password, telephone number, physical address, birth date, gender, zip code and XSPORT FITNESS Gym membership number. This information is personally identifiable information and it allows us to contact you and distinguish you from other users.
You may buy various products and services on our website. When you make purchases through xsportfitness.com, we gather information such as what you are purchasing, your method of payment, and your billing and shipping information. We will use this information to complete the transaction, to provide you with an order history and to facilitate future orders. This information may also be used for aggregate reporting (which summarizes the data in a report which does not contain your personally identifiable information). We may provide fitness tracking tools which allow you to save information so that you can track your workouts, nutrition or other private information about yourself. We may store your fitness tracking information on our servers in order to provide you with these tools. We may also use that information to provide you with other services through our website. Once we separate your fitness tracking information from your personally identifiable information, so that it cannot be linked back to you, we may use the aggregated information for other purposes.
You may have the opportunity to enter certain sweepstakes and contests which require registration with xsportfitness.com. If you enter an xsportfitness.com contest, we record your entry and link it to your xsportfitness.com registration information. Your personally identifiable information may be used to contact you for winner notification, prize delivery and related purposes.
We may receive additional personally identifiable information from you through communications with xsportfitness.com. For example, if you e-mail xsportfitness.com to ask about a product or service, we will use that information to respond to your inquiry, to have a history of our service to you and to make better our service by reporting your request, without any personally identifying information, in our customer service totals.
In order to maintain and improve xsportfitness.com, we also gather some statistical data when you visit the website. The exact information we collect may vary, but can include the date and time of an access to our website, the Internet Protocol address of a computer requesting a page, the pages requested, and computer and connection information such as browser type and operating system. We do not associate this statistical information with your personally identifiable information.
We may request personally identifiable information from you via surveys or voting polls. If you respond to a survey or poll, we may aggregate your responses with those of other XSport Fitness members but we do not associate your response with any personally identifiable information.
We may provide you with various ways to submit information to be posted on our website including participating in our forums. In each of these circumstances, xsportfitness.com will gather information from you. Anything you submit to xsportfitness.com through these services may be made public, so you should not include information you want kept private. You should be aware that information submitted to forums or experts can be read, recorded and used by any third party or by xsportfitness.com.
In computer language, a cookie is used to store data on a computer’s hard drive. Almost all websites utilize cookies to one extent or another. XSportFitness.com uses its cookies to provide a service known as Retargeting (details explaining Retargeting found below.) A Prospect receives a cookie from XSportFitness.com and XSportFitness.com’s Partners when they visit XSportFitness.com.com, and / or when they visit one of XSportFitness.com’s Advertiser’s websites. XSportFitness.com has no access to or control over Partner cookies but requires that each Partner only collect NPII information for the use of serving retargeted ads. Any Partner found in violation of this policy will immediately be removed.
XSportFitness.com’s technology utilizes cookies in the delivery of advertisements to our Advertiser’s Prospects on our Partner’s websites across the internet. This form of marketing is called Retargeting; and it enhances the web surfing experience by showing advertisements to the Prospect that are of interest to them. When a Prospect visits one of XSportFitness.com’s Advertiser’s websites, a XSportFitness.com pixel on that site sets a XSportFitness.com cookie on the hard drive of the Prospect. When that Prospect visits one of XSportFitness.com’s Partners’ websites, our Partner’s website will identify the cookie on the hard drive of the Prospect and recognize that they previously visited our Advertiser’s website. The Prospect will then be shown an advertisement from that Advertiser. In this instance, XSportFitness.com will know that the Prospect first visited our Advertiser’s website, and then our Partner’s website. We will know the Prospect viewed the Ad on our Partner’s website, and whether or not the Prospect clicked on that Ad. This type information is what XSportFitness.com uses in reporting; and in no way can be used to identify who that Prospect is, or any other online activities of the Prospect outside of XSportFitness.com’s Advertisers’ and Partners’ websites.
The xsportfitness.com website is a general audience site and is not designed for children. We do not knowingly collect any information from children under 13, and ask that children under the age of 13 not submit any personally identifiable information to the website. If in the future we knowingly collect personally identifiable information from children, we will do so in compliance with the Children’s Online Privacy Act of 1998 (15U.S.C. 6501 et. seq.) including, without limitation, obtaining necessary parental consents.
How We Use That Information
We may aggregate information supplied by users during the registration process and information about their use of xsportfitness.com to maintain our services and describe our website user base to potential partners and advertisers. This information is used to supply summary data about our community of users.
There are certain circumstances in which we may need to disclose personally identifiable information about you, and we want you to know about them. We may employ other businesses, certain services, and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, providing customer service, sending mail, processing credit card payments, holding live chats, providing marketing assistance, data analysis and customer service. We may share your personally identifiable information with these companies. We will provide them with only the information necessary to perform their functions.
To the extent we believe it is required by law, xsportfitness.com will reveal information, including personally identifiable information. If we are asked by subpoena or other legal means to disclose any of your personally identifiable information we will, if permitted by law, attempt to notify you via the e-mail address you supplied during registration at least ten days before we respond to the request.
No data transmissions over the Internet can be guaranteed to be entirely secure. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we will make all reasonable efforts to ensure security on our systems. We use secure server software and firewalls to protect your information from unauthorized access or disclosure. You should be aware that this is not a guarantee that such information may not be accessed or disclosed by breach of such firewalls and secure server software.
By using this website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this website. We may post a notice on our website if a security breach occurs. In these circumstances, we may also send an e-mail to you at the e-mail address you have provided to us so that you can take appropriate steps. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
We may use your e-mail address to contact you with required e-mail messages about the website. We may also use your e-mail address to send you newsletters or other communications you request. We will do our best to provide you with an opportunity to opt-out of receiving such further communications at the time you are contacted.
Correcting/Updating Personal Information
If your personally identifiable information (such as your address) changes, or you no longer desire access to our website, you may correct, update or remove personal data you have provided to us by making changes to your profile, by using an opt out message in your e-mail, or by e-mailing us with your request.
Questions about This Policy
Member represents that Member has never been a member of any facility operated by XSport Fitness or by any of its affiliates and has never utilized any XSport facility (“Representation”).
If (i) Member completes a New Member Orientation within the first fourteen days after the date hereof (as scheduled below), (ii) works out an additional nine days at the facility (for a minimum of ten visits) within the first thirty days after the date hereof (as evidenced by XSport’s electronic records), (iii) the Representation is true and (iv) the Member has not violated the Membership Agreement, Member may cancel Member’s Membership by sending, within three days after the completion of such thirty day period, notice of cancellation in accordance with the cancellation procedures in the cancellation section of the Additional Terms and Conditions in the Membership Agreement and may receive a refund of enrollment, processing and membership fees.
This addendum is not valid and not a part of and not incorporated in the membership agreement if (i) any line is not initialed, (ii) orientation date line is not completed or (iii) this checklist is not signed by an XSport representative and XSport member on the agreement date.
Upon date of joining,Member must schedule New Member Orientation upon date of joining for a date within 14 days of such joining date.
First time users only. Valid only on annual and pay as you go monthly memberships.
XSport Fitness has been given an A+ rating by
the Better Business Bureau for 5 years running