Please call XSport Fitness customer service at 1-877-417-1450 if any difficulties are encountered using this website.
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contact & FAQs

To speak with a customer service representative, call 1-877-417-1450. Customer Service hours are 8 a.m. to 6 p.m. Central time, Monday through Friday

HAVE A COMPLIMENT, SUGGESTION, OR QUESTION? Provide feedback or ask your question using our Member Voice System.
Or select a category below for more information.

OUR MANTRA

Be here for our members. That means 24/7|365, we’re surrounding you with the top tools of the trade—energy, knowledge and endless exercise variety in a clean, comfortable environment.

OUR GOAL

To make you happy and never stop. We want you to visit often, sweat much, and be as glad to go to your gym as we are to have you with us.

HAVE A COMPLIMENT, SUGGESTION, OR QUESTION?

Select a topic above to learn more, or inquire using our MemberVoice System.

To speak with a customer service representative call 1-877-417-1450. Customer Service hours: 8 a.m. – 6 p.m. Central time, Monday – Friday.

GROUP TRAINING

Group Training

FITNESS CLASSES

Women in a cycling fitness class

XSPORT SPA & TANNING

XSport Spa and Tanning

PERSONAL TRAINING

Personal Training

Start where you’re at, from day one. Every new member is gifted a private session with a trainer—it’s on us! Click below to be contacted by one of our trainers to get set up for your first one-on-one.


CORPORATE MEMBERSHIPS

Business woman with workout equipment

With all the powerful benefits of a healthy, fit workforce, why wait another day to offer a wellness benefit at work? We’ll tailor an XSport Wellness Program to your company’s needs, to educate and empower your employees.

request corporate membership info

CORPORATE WELLNESS REQUEST MORE INFO

Please complete and submit your information. One of our representatives will contact you to set an appointment to discuss how we at XSport Fitness can create a Wellness Program tailored to your corporate needs.



Please type your question, comment, and/or suggestion and click the submit button when you are finished.

*Required Fields


ADVERTISING OPPORTUNITIES

Advertising Partners

Grow your business with this amazing advertising opportunity. Reach over 350,000 XSport Fitness members through in-club advertising, email outreach, and website presence.

MEMBER Frequently Asked Questions

  • Question: May I bring a guest?
    Yes* Any friend of yours is a friend of ours. Your guest must be at least 18 years old, or if 14 – 17 years old must be accompanied by a parent or legal guardian. Ask for a 7 Day Complimentary Guest pass at any of our XSport Fitness facilities, or click below to request a pass be emailed to you or your guest.

    *Some restrictions apply, first time guest only.

  • Q: How do I upgrade my membership?
    Go to any XSport Fitness facility and ask a fitness consultant to upgrade your gym membership.
  • Q: How do I renew my membership?
    You may renew, prior to expiration date. Go to an XSport Fitness facility and speak to a fitness consultant to renew your Agreement.
  • Q: How do I change the billing on my account?
    Log in to your MyXSport account and click on "Edit Payment Info". Click the button below to create a new MyXSport account. Or, go to any XSport Fitness facility and ask to fill out a Change of Billing Form.
    MyXSport Log In
    Create an Account

  • Q: Can I freeze my account?
    You may freeze your account for the following reasons:
    1. Medical
    2. Military
    3. Moving

    Stop by your local XSport location and pick-up your Freeze Account form. This form includes Freeze requirements and procedures. Please submit your request to freeze and paperwork to the corporate office:
    Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507
    Processing could take 2-4 weeks after receipt of your request.

  • Q: How do I replace my keytag?
    Visit any XSport Fitness facility to purchase a replacement tag. The fee for the replacement tag is $2.00.

  • Q: I was a previous XSport member, how do I reactivate my membership?
    Welcome back! Please visit any XSport Fitness facility and ask a fitness consultant to help you reactivate your membership.

  • Q: How do I cancel my membership?
    Please send your request to cancel your membership in writing and send via certified or registered mail to Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507

Still looking for an answer? Please contact us on our MemberVoice System.

To speak with a customer service representative, call 1-877-417-1450. Customer Service hours: 8 a.m. – 6 p.m Central time, Monday – Friday

TELL US YOUR THOUGHTS


We love hearing from our members!
Have a compliment, suggestion or question? We welcome your ideas on how we could make your XSport experience even better.

TELL US YOUR THOUGHTS


We love hearing from our members!
Have a compliment, suggestion or question? We welcome your ideas on how we could make your XSport experience even better.

OUR MISSION

Our mission is to provide an atmosphere that encourages our members to enjoy a rewarding, healthy lifestyle. Our business relies on our dedicated, passionate staff to support our members as they strive for their personal goals and seek inspiration all around. We provide first-class tools and resources to each member, to ensure the best possible experience at the gym as well as a lifestyle improved by health and fitness results.

We accomplish this by continually pursuing the following goals on behalf of our members:

  • Provide the best fitness facility
  • Offer the best value for memberships
  • Create the best atmosphere for training
  • Deliver the best service in every area

Our Members Love Us!

I would have quit working out years ago if it weren't for the support, kindness and friendliness of very staff member in this gym. They have always encouraged me and have always believed in me, even when I haven't had the ability to believe in myself.

- T.R. - Pipers Alley - Chicago, IL

Great place to work out! I would recommend it to anyone who is thinking about joining!

- Vic M. - Bolingbrook, IL

Clean gym, friendly, knowledgable, helpful staff. I recommend this place for anyone who's serious about their health...

- Chris H. - Belmont, IL

Great gym, good service and affordable prices.

- Rumen A. - Skokie, IL

Clean gym with good options to vary your workout. Good schedule of classes too

- Francisco E. - Alexandria, VA

GET FIT WITH XSPORT

Featured stories from the XSport Fitness blog.

Our Best Holiday Eating Strategies
More Motivation for Winter Fitness Goals
Your Year End Wellness & Lifestyle Review
XSport Fitness Toy Drive to Benefit Advocate Children's Hospital
20+ Years
building amazing gyms
350,000+
potential workout buddies
24/7|365
we're always open
4,000+
devoted team members
20+ Years
building amazing gyms
350,000+
potential workout buddies
24/7|365
we're always open
4,000+
devoted team members

XCLUSIVE SAVINGS CLUB

Exclusive savings for XSport Fitness members from local businesses including restaurants, retail shops, chiropractors, and much more!

FIND SPECIAL OFFERS

ADVERTISE WITH XSPORT

• Reach over 350,000 XSport Members
Onsite Events • In-club Advertising
Email Campaigns • Website Presence

LEARN MORE

JOIN THE XSPORT TEAM

XSport Fitness is one of the fastest growing and most progressive fitness companies in the industry. We are seeking qualified, motivated, and enthusiastic individuals to join our team.

LEARN MORE
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XSport Fitness has been given an A+ rating by the Better Business Bureau for 9 years running

30 day guarantee

*Some restrictions apply. Offer valid for first time members only. Member must complete a membership Money Back Addendum. Requirements include without limitation: Member must complete a new member orientation within fourteen days of becoming a member, check in to an XSport gym for at least four workouts within thirty days of becoming a member and submit a notice of cancellation via certified letter within 33 days of becoming a member to receive refund. See membership addendum in club for complete details.

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XSport Fitness has been given an A+ rating by the Better Business Bureau for 9 years running

*Some restrictions apply. Offer valid for first time members only. Member must complete a membership Money Back Addendum. Requirements include without limitation: Member must complete a new member orientation within fourteen days of becoming a member, check in to an XSport gym for at least four workouts within thirty days of becoming a member and submit a notice of cancellation via certified letter within 33 days of becoming a member to receive refund. See membership addendum in club for complete details.
**Some restrictions apply. Price is for basic membership only. Valid email required. $9.95 Basic membership excludes group exercise and other amenities. Must pay enrollment, processing, service and annual fees. Subject to change. Cannot be combined with other offers. Amenities vary by location. Limit 1 Personal Training session per person.
†Restrictions apply, including but not limited to: this offer does not include basic, paid-in-full or money down memberships; the offered discount applies to enrollment and processing fees & card fee applicable at the time of joining only; and to be eligible for the discount, you must pay $1 at the time of joining with a valid credit or debit card and designate the same credit or debit card for monthly dues and last payment period membership fee payments,(beginning with first and last monthly payments seven days from date of joining), annual maintenance and other payments due. Must pay annual maintenance fee. Offer must be requested at time of purchase. Excludes Bronx, NY club. Offer not valid at pre-sale locations. Limit 1 Personal Training session per person & week of tanning per person.